1. Reservation
- A 20% non-refundable deposit is required to confirm and secure your booking.
- Once paid, your event date and time are reserved exclusively for you.
2. Final payment
- The remaining 80% is due no later than 7 days before the event.
- We accept cash, bank transfer and all major cards (contactless, Apple Pay, Google Pay).
3. Cancellation
- The 20% deposit is strictly non-refundable in all circumstances.
- Cancellations more than 7 days before the event: no further charge beyond the deposit.
- Cancellations within 7 days: the full balance becomes due.
4. Rescheduling
- Free rescheduling is available up to 7 days before the event, subject to our availability on the new date.
- Within 7 days, rescheduling is treated as a cancellation followed by a new booking (a new deposit applies).
5. Coverage area & travel
- We are based in Manchester and serve nationwide across the UK.
- Events beyond a 25-mile radius from Manchester may incur a mileage fee, which is always included transparently in your quote.
6. Set-up requirements
- Level access for the van and a minimum 4m × 6m flat parking space at the venue are required.
- We arrive 30–45 minutes before service for set-up.
- Our van runs on its own quiet generator — no external power is required.
7. Force majeure
- We reserve the right to reschedule (or refund the deposit less reasonable admin costs) in the event of severe weather, vehicle breakdown, or other circumstances genuinely beyond our control.
- We will always communicate as early as possible and offer the next available date.
8. Liability & insurance
- Whippylicious carries full public liability insurance.
- Risk assessments and method statements are available on request for venues that require them.
- We hold a Food Hygiene Rating of 5 (Very Good) issued by the UK Food Standards Agency.
9. Allergens & dietary information
- Allergen information is available on request and at the point of service.
- Vegan and gluten-free options are available — please request in advance.
- We cannot guarantee a 100% nut-free or gluten-free environment.
10. Photography & marketing
- We may take photos at your event for marketing purposes (van setup, products, anonymised crowd shots).
- If you would prefer no photos, please tell us in advance and we will respect your wishes.
11. Changes to your booking
- Changes to the time, location, or expected guest count must be confirmed in writing at least 48 hours before the event.
- Significant changes may require a revised quote.
12. Governing law
- These terms are governed by the laws of England and Wales.